Legal

Policies, disclosures, and legal notices for DNA Communications services.

This page is the central reference for how DNA Communications operates as your service provider. The documents here cover what you agreed to when you signed up, what federal and Illinois state law requires us to disclose about our services, and the rules that govern how our network and services work.

Most customers never need to read these in full. But if you have a question about your bill, your rights, or how to reach us formally — this is the right place to start.

Find what you need

• You want to understand what you agreed to when you signed up. Start with your Service Order (sent to you at signing). For residential customers, the Residential Terms of Service governs your service. Business and enterprise customers are governed by the Master Services Agreement and applicable Service Orders on file with DNA.
• You have a question about your bill or want to dispute a charge. Your rights are spelled out in your Terms of Service. For formal disputes, send written notice to legal@dna-communications.com within 30 days of the invoice date.
• You want to cancel your service. Cancellation terms — including any early termination fees and required notice periods — are in your Terms of Service or Service Order. Written notice must be sent to legal@dna-communications.com or by mail to our address below.
• You have a voice or phone service and want to understand your 911 limitations. See the Telecom & Voice Disclosures. This is required reading if you rely on DNA voice service for emergency calling.
• You received a copyright infringement notice. See the Copyright & DMCA Policy for an explanation of the notice, what it means, and how to respond.
• You want to know what information DNA collects and how it is used. See the Privacy Policy.
• You need to send DNA a formal legal notice. Use the contact information in the callout below.

Current documents

• Privacy Policy

  How we collect, use, and protect your personal information.

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• Acceptable Use Policy

  Rules governing acceptable use of DNA Communications services.

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• Broadband & Internet Service Disclosures

  FCC-required broadband performance and pricing disclosures.

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• Telecom & Voice Disclosures

  Required disclosures for voice and telephone services, including E911 limitations.

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• Copyright & DMCA Policy

  Copyright notice and procedures for DMCA takedown requests.

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• Residential Terms of Service

  Terms governing DNA Communications residential internet and voice services.

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Legacy documents

These documents predate DNA's 2026 legal framework. They remain available for reference and may still apply to certain existing accounts, but new and updated services are governed by the current documents above together with your active Service Order and Master Services Agreement.

• Service Level Agreement Legacy

  DNA's earlier general service level terms. For current commitments, see the SLA exhibits incorporated into your Master Services Agreement and Service Order.

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• Terms & Conditions Legacy

  DNA's earlier general terms of service. For current terms, see your Master Services Agreement, Service Order, and the documents listed above.

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