815-562-4290

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DNA Communications
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Advanced Support & Contacts

For immediate service issues, call 815-562-4290 (Dial 1 – Technical Support).

Report a Service Issue

Phone: 815-562-4290

(Dial 1 – Technical Support)

Email: support@dna-communications.com

Support & Escalation Contacts

Support Desk → Network Operations Center → Customer Service → Operations Manager → CTO

Technical Support

Phone: 815-562-4290
Email: support@dna-communications.com

 

NETWORK OPERATIONS CENTER

Phone: 815-561-9180
Email: noc@dna-communications.com

 

CUSTOMER SERVICE

Phone: 815-561-7766
Email: csr@dna-communications.com

OPERATIONS ESCALATION

Phone: 815-561-7764
Email: ops@dna-communications.com

EXECUTIVE TECHNICAL ESCALATION

Phone: 815-561-7754
Email: cto@dna-communications.com

Escalation Procedure:

  1. Contact Technical Support for all service issues.
  2. If additional assistance is required, the issue will be escalated to the Network Operations Center.
  3. Service coordination issues may escalate to Customer Service.
  4. Operational matters escalate to the Operations Manager.
  5. Final technical escalation is handled by the Chief Technology Officer.