Internet Service Provider Disclosures

Network Management Practices

Blocking: DNA does not block any lawful content, except as specified in our agreements and policies.
Throttling: DNA treats all applications and services equally, without throttling any particular service.
Affiliated Prioritization: DNA does not give preferential treatment to any affiliated applications or services.
Paid Prioritization: DNA does not prioritize any applications or services based on payment or other considerations.
Congestion Management: DNA does not frequently experience network congestion and therefore has not established specific policies or procedures for managing it.
Application-Specific Behavior: DNA does not alter or interfere with the functionality of any applications or services.
Device Attachment Rules: DNA requires the use of its router at the customer’s premises by default, with no restrictions on devices connected behind it. Business customers may request that DNA’s equipment be bridged to their own.
Security: DNA restricts traffic to and from certain ports to enhance security:

Port	Transport	Direction	Reason
0	TCP	Downstream	Reserved port, not accessible to the Internet.
21	TCP	Downstream	Used for router management; should not be accessible to the Internet.
22	TCP	Downstream	Used for router management; should not be accessible to the Internet.
23	TCP	Downstream	Used for router management; should not be accessible to the Internet.
25	TCP	Downstream/Upstream	Used for email server communication; use port 587 for email submission.
67	UDP	Downstream	Used for IP address assignment; managed by DNA, not accessible to the Internet.
80	TCP	Downstream	Used for router management; should not be accessible to the Internet.
135-139	TCP/UDP	Downstream/Upstream	Used for file system access; not accessible to the Internet.
161	UDP	Downstream/Upstream	Used for router management; should not be accessible to the Internet.
443	TCP	Downstream	Used for router management; should not be accessible to the Internet.
445	TCP	Downstream/Upstream	Used for file system access; not accessible to the Internet.
520	UDP	Downstream/Upstream	Used by an outdated routing protocol; not accessible to the Internet.
547	UDP	Downstream	Used for IP address assignment; managed by DNA, not accessible to the Internet.
1080	TCP	Downstream	Used by the SOCKS protocol; often used to bypass security software.
1900	UDP	Downstream/Upstream	Used for router management; should not be accessible to the Internet.
8291	TCP	Downstream	Used for router management; should not be accessible to the Internet.
8728-8729	TCP	Downstream	Used for router management; should not be accessible to the Internet.

Performance Characteristics

Service Description: Detailed service-specific information is available on each service’s respective page.
Impact of Non-Broadband Internet Access Service Data Services: Voice services, which share the same last-mile connections as broadband, use minimal bandwidth and have a negligible impact on network performance.

Commercial Terms

Price: Detailed pricing information is available on the respective service pages.
Privacy Policies: The DNA privacy policy can be found here.
Redress Options: For any issues, please contact our support center at support@dna-communications.com.