DNA Acceptable Use Policy

1. General Policy

You shall not use the services of Digital Network Access Communications, Inc. (DNA) for any illegal, fraudulent, improper, or abusive purposes. You must ensure that your use of the services does not interfere with DNA’s ability to provide high-quality services to other customers, restrict or prevent other customers from using the services, or damage DNA’s or its other customers’ property. If DNA determines that you are using the services in violation of this policy, DNA may, at its sole discretion, suspend or terminate your service and charge you for any applicable fees and damages resulting from your improper use.

2. Prohibited Uses

Prohibited uses include, but are not limited to:

• Illegal or Harmful Behavior: Using the services for illegal, obscene, threatening, harassing, defamatory, libelous, deceptive, fraudulent, malicious, or invasive purposes.
• Unsolicited Communications: Sending unsolicited messages or advertisements, including voice calls, emails, voicemails, SMS, or faxes (commercial or otherwise) (“spamming”), or sending bulk or junk communications.
• Information Harvesting: Collecting information about others, including email addresses, without their consent.
• Malicious Software: Transmitting material containing viruses, time bombs, trojan horses, worms, malware, spyware, or other harmful programs.
• Caller ID Spoofing: Creating a false Caller ID (“ID spoofing”), forged email, SMS addresses, or headers, or misleading others regarding the sender’s identity.
• Intellectual Property Violations: Transmitting material that infringes on the intellectual property rights of third parties.
• Legal Violations: Violating any local, national, or international laws related to the transmission of technical data or software.
• Excessive Usage: Using the services beyond what is considered normal business use, including allowing multiple users on a single voice line or excessive use of a single line.
• Interference with Others: Using the services in a way that interferes with other customers’ use or disrupts their enjoyment of the services.
• Avoiding Policies: Employing methods or devices designed to bypass or avoid compliance with this Acceptable Use Policy.
• Protected Health Information (PHI): Storing PHI on a non-temporary basis or, if you are a HIPAA-covered entity, using the services to transmit, receive, or store PHI without activating the DNA HIPAA Conduit setting.

3. User Responsibilities

• Account Liability: You are solely responsible for all transmissions sent and data stored through the services under your account, including the content of such transmissions.
• Compliance: You will adhere to all applicable DNA policies, procedures, and agreements related to the services.
• Unauthorized Access: You shall not attempt to gain unauthorized access to the services, other accounts, computer systems, or networks connected to the services.
• Legal Compliance: Your use of the services must comply with all applicable local, state, national, and international laws and regulations, including those governing account collection, export control, consumer protection, unfair competition, anti-discrimination, securities laws, and false advertising.

4. Unlimited Plans

Some of DNA’s plans are offered on an “unlimited” basis. All unlimited plans:

• Normal Business Use: May only be used for normal business purposes.
• Single-User Limitation: Are provided for dialog between two individuals at one time per line and are issued on a “one (1) user per line” basis.
• Exclusions: Exclude international calling, which is available for an additional fee.

Unlimited plans are not permitted for the following uses (in addition to other prohibited uses):

• Trunking and Forwarding: Trunking or forwarding your DNA number to multiple simultaneous calls or to a private branch exchange (PBX) or key system.
• Spamming and Blasting: Sending bulk or junk voicemail or faxes simultaneously, specifically one hundred (100) or more.
• Bulk Call-In Lines: Using for call centers, hotlines, 900 numbers, sports-line numbers, etc.
• Auto-Dialing: Using auto-dialing or predictive dialing techniques, including non-manual dialing or software programs for continuous outbound calls.

5. High Usage Policy

Unusually high usage of the services may impair DNA’s ability to provide high-quality services to others or indicate unauthorized use. DNA may suspend or terminate your account or, after prior notice, convert your account to a metered calling plan with higher usage rates if your usage exceeds average monthly standards.

6. Policy Amendments

DNA reserves the right to modify, amend, or add to this Acceptable Use Policy at any time and for any reason, at its sole discretion.