Level 1 Technician
Full Job Description
DNA Communications is looking for an individual who is motivated to help our customers solve the core issues with connectivity to the world. You will be assisting network engineers with customer premise installation, testing, diagnostics and validation of fiber, DSL, and VOIP systems, as well as working on larger infrastructure projects where we design and build connectivity solutions to meet wide-ranging customer requirements.
This includes splicing/terminating fiber optic equipment, the configuration of network equipment, setup of VOIP PBXs, wiring and diagnosing copper connectivity (DSL, CAT 5/6), documenting work, working with engineering to diagnose customer issues, organization of work areas, and other activities as assigned. Do we expect you to know how to configure Dasan Zhone ONTs, diagnose a bonded VDSL connection, set up a DID on MetaSwitch, or run an OTDR? No, we are more than willing to train you, but it will help you know these terms if you have experience with any of those technologies or with 3CX, Comtrend, Ubiquiti Unifi, EXFO, or general technical support/installation of broadband services that will be a big bonus in our book.
Starting out, you will be brought on to assist with multiple daily and longer-term tasks. Day to day will be installing and maintaining DSL/Fiber internet connectivity for residential and small business customers in the Dekalb, Sycamore, Rochelle, Genoa, Malta, and neighboring areas. As you grow in experience, you will be moved into a full technician role as you demonstrate your training on our equipment/network. You will provide on-site end-user support, telecom installation, programming, maintenance, and repairs to our DSL and fiber infrastructure and phone clients. Longer-term tasks will be project/skill oriented, relating primarily to fiber buildout in the greater Illinois area.
The more interested you are in learning, the greater the opportunities there will be for your role to expand. You will have the chance to gain experience with a wide assortment of networking technologies, from home networking all the way to carrier services. You will be working in a team of people who have experience in teaching and love to do so.
Willingness to learn and work well with others.
While performing the duties of this job, the employee is regularly required to sit, stand, write, and operate a computer keyboard, standard office equipment, and telephone, stoop, kneel, crouch, or crawl. The employee must also be able to climb poles and ladders. The employee must regularly lift and move up to 50 pounds and occasionally lift and move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. While performing the duties of this job, the employee is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces or high-risk areas such as trenches, and manholes. (Safety training and equipment will be provided and required to be utilized) The employee is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration. The employee is occasionally exposed to wet and humid conditions, extreme cold, and extreme heat. The noise level in the work environment is, at times, loud.
Things we are looking for:
Attention to detail, do you follow instructions, and can perform work that will be both presentable and you documented?
Customer service oriented, do you keep the customer’s needs in mind and can interact with varying levels of technical expertise?
Proficiency with computers and computer networking, while we can teach, applicants with networking experience will be preferred. (Particularly service provider networking)
Experience with installation and hand tool safety, will you take precautions to avoid injuring yourself, injuring others, and damaging property?
Problem-solving, are you creative in coming up with solutions to odd problems?
The work environment will vary from customer to customer and day to day. Some days you will be working entirely indoors; others, you will be working outdoors.
Who are we?
DNA Communications is a telecommunications provider. This means we do a lot of things; ISP, telephone, small business networking, and VOIP are all services we provide. We are actively building fiber networks around the DeKalb area and projects in the greater Illinois area. We are a small, but growing, team. DNA has an awesome health insurance plan (dental, vision, the works) to which you will have access after a 90-day probation period.
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- Are you willing to submit to a background check? (Note, we are unable to hire anyone with a felony, history of violent crime or theft.)
- Customer service: 1 year (Required)
- English (Required)
- Driver’s License (Required)
Work Location: On the road